Frequently Asked Questions
Answers about BEDORA LLC products, ordering, payment, shipping, returns, care, and availability.
Are product colors exact on screen?
We calibrate our product renders to the named finish, but screens display color differently. Natural wood, stone, leather, and hand-finished ceramics also vary. Contact us before ordering if finish matching is critical.
How do I know whether a piece will fit?
Compare the dimensions on the product page with doorways, elevators, stair turns, and the intended placement. For large furniture, leave additional room for protective packaging. Our team can help review measurements but cannot verify access without site information.
When is payment collected?
Stripe collects payment when you complete secure checkout. BEDORA LLC never stores full payment-card details. Orders are accepted only after Stripe confirms payment.
How is shipping calculated?
The current checkout configuration applies complimentary scheduled freight to qualifying orders over $1,500 and a $149 estimate below that threshold. Remote-area, oversized, white-glove, and non-contiguous delivery costs may require confirmation before fulfillment.
How long will my order take?
In-stock parcel items generally leave within 2–5 business days. In-stock furniture typically requires 7–21 business days for scheduled freight. Preorder and made-to-order timing is shown on the product page or confirmed after purchase.
What should I do if an item arrives damaged?
Inspect the packaging and item before the carrier leaves when possible. Note visible damage on the delivery receipt and send clear packaging and product photos within 48 hours through our contact form. Keep all packaging until the claim is resolved.
Can I return furniture?
Eligible unused, unassembled items may be requested for return within 14 days of delivery. Authorization is required. Original and return freight may be deducted from the refund. Custom, made-to-order, clearance, and final-sale items are not returnable unless defective.
How do I care for wood furniture?
Dust with a soft dry cloth, wipe spills promptly, use coasters and trivets, and avoid silicone polish or abrasive cleaners. Keep solid wood away from direct heat and maintain stable indoor humidity.
Can trade customers order in volume?
Yes. Designers, hospitality teams, property managers, and retailers can contact BEDORA LLC for volume availability and project coordination. Pricing and lead times depend on product and quantity.
Can I change or cancel an order?
Contact us immediately. We can request a change before fulfillment begins, but cancellation is not guaranteed after inventory is allocated, a supplier order is placed, or freight is booked.